Difference between a BPO and a Call Center

Jennifer

Listening — Advanced Level
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Activity

Watch the video and answer the questions


  1. What does BPO stand for?

  2. What does BPO subcontact?

  3. Which services are not provided by BPOs?

  4. How does call center help the businesses?

  5. Why are call centers known as contact centers?

  6. Which handles receiving calls?

  7. When was the first call center founded?

Discussion

Practice your writing skills by discussing the questions below

  1. What make BPO and call center connected?

  2. How do call centers function?

  3. Do you want to work in a BPO industry? Why? Why not?

    Jennifer

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