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Call centers ('Has' and 'have')

Jennifer

Grammar — Beginner Level
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Activity

Complete each sentence choosing the correct option


  1. A call center   an open workspace for call centre agents.

  2. The work stations   computers and displays for each agent, and a telephone set/headset connected to a telecom switch .

  3. The majority of large companies   contact centers as a means of managing their customer interactions.

  4. Many large hospitality companies   call centers to manage reservations.

  5. A contact center   an extension to a call center that administers centralized handling of individual communications.

Discussion

Practice your writing skills by discussing the questions below


  1. What does a call center usually provide ?

  2. Would you work at a call center? Why or why not?

  3. Call centers usually have a high turnover. Why do you think that is?

    Jennifer

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